You can cancel your order as long as the order has not been shipped or the assembly
work has not started. Call us at 786-3108688 or email powerscootermiami@gmail.com to
cancel your order. Requests sent to another email may not be processed on time.
For the assembly order, you will need to pay your order assembly fee ($399 for car
transport orders) if you need to cancel after the assembly work starts. Once your order has
been shipped it cannot be canceled without return charges we will incur. If you choose to
cancel your order once it has shipped, or refuse shipment without notice, you will be
charged all shipping costs plus a 15% unit restocking fee, plus assembly fee and any
storage fees. charged by the carrier. Please allow 2-3 business days for your account to
be successfully refunded. You will be notified via a confirmation email once the refund has
been issued.
Please note that messages left after hours, emails sent overnight or on weekends, or
emails sent to other email addresses may not be read in time to avoid assembly costs or
shipment. If the customer receives a notice that the cancellation has been accepted and is
in process, no further action is required.
RETURN POLICY AND REFUNDS OF SHIPPED ITEMS
There is no return of power equipment that has been assembled, powered, or damaged
from use or abuse.
If an item arrives with shipping damage, please accept the shipment and as soon as
possible send photos or videos to powerscootermiami@gmail.com. If you refuse the
shipment due to serious damage, but we later assess that it is not, we reserve the right to
charge the cost of round-trip shipping plus a 15% restocking fee.
If the vehicle is being shipped via an auto carrier, a shipment denial is not allowed as the
driver will not return to our warehouse. If there is damage, please take the video and
contact us as soon as possible. If you refuse the shipment, we may have to dispose of the
products and you may not receive a refund.
Claims that a unit was damaged after it was unpacked and assembled will be denied.
Claims that a unit has not been used and that there was hidden damage will be denied
after one week from delivery.
Motorized vehicles that have suffered damage beyond the simple change of parts, in the
shipping process, may be returned with prior authorization. The item must be insured for
shipment by the consumer and written authorization from powerscooterusa.com is given
before an item is returned.
Power scooter inc will send a BOL via email after a scheduled pickup time has been
established. The shipping document must be printed and secured to the shipment and a
copy must be given to the driver. The shipping company will contact you to schedule a
pickup. Shipping companies will not pick up units that are not wrapped and secured to a
skid or skid.
Whenever possible, save the original packaging.
In the unlikely event that a unit is so severely damaged during shipping that it must be
returned to our warehouse for inspection, the refund process takes 10-14 business days.
After inspection, a refund will be issued.
By agreeing to our terms and conditions, you agree to pay a 15% restocking fee and all
freight costs, including pickup and repackaging, if the returned item is found to be
undamaged or if determined by Power scooter inc that there was only minor cosmetic
damage that could have been repaired. for the exchange of parts. Customers may be
charged the cost of freight, restocking, and credit card fees.
Please understand that the cost of shipping a vehicle is very expensive. At no time will
powerscooterusa.com accept the return of a unit because the customer changed their
mind, found minor damage to the product, or the description/image did not exactly match.
NO REFUNDS FOR ITEMS THAT ARE TOO SMALL OR LARGE FOR THE PASSENGER
Be sure to order the correct size unit or call 786-3108688 for advice on the correct size
unit. Power scooer inc staff will refuse any order returned without prior authorization. If the
item is new, unused, unassembled and in the factory box and Power scooter inc
determines and accepts the return, charges will apply. Freight charges, credit card fees
and restocking fees will apply. Once received and inspected, it will take 10-14 days to
process your refund.
REFUND OR CANCELLATION FOR SLOW OR DELAYED SHIPMENTS
All delivery times are an estimate and not a guarantee of delivery. Power scooter inc will
not issue, refund or accept returns on items that take longer than the estimated processing
and shipping time. Power scooter inc cannot guarantee delivery on any given day.
There are several factors that can cause delays, weather, affected charging systems,
holiday traffic, all of which are beyond the control of Power scooter inc. These
circumstances may cause a delay and are not a valid reason to cancel an order. By
agreeing to these terms, customers acknowledge that no refunds will be issued for slow
shipping times.
LOST SHIPMENTS
If a shipment is lost or cannot be located by the carrier, the customer agrees to allow the
carrier and Power scooter inc to complete the cargo control process and loss prevention
cycle before the order can be cancelled. This can take up to five days. If a shipping
company loses a shipment during transportation, Power scooter inc will issue a full refund,
it will take 10-14 days to issue a refund.
SPARE PARTS AND TECHNICAL SUPPORT
powerscooterusa.com has the right to go through the process established by parts
exchange, mechanical consulting and manufacturing support companies to correct minor
technical and mechanical problems. When a customer purchases online or over the
phone, the customer understands and agrees to the terms that they are 100% responsible
for the setup and assembly of their unit, powerscooterusa.com will not pay for a mechanic
to adjust or repair a vehicle.
powerscooterusa.com has technicians and factory support to correct problems. Parts are
shipped free of charge to customers in these situations. At no time does
powerscooterusa.com pay for labor to replace parts or set up a unit.
CAN I RETURN AN ITEM FOR COSMETIC EXCHANGE OR SPECIFICATION CHANGE?
All images are for representation only and actual products may differ. . No refunds, in
whole or in part, will be issued for a factory instituted product exchange.
powerscooterusa.com attempts to maintain the latest images and specifications on the
site. Exact colors, graphics package, wheel styles, lights, mirrors tire tracks change from
time to time.
USE OF PREPAID OR GOVERNMENT BENEFITS CARDS
Purchases made with government benefit cards, prepaid debit cards, and gift cards must
be made by check, as those cards will not accept a refund through a card payment
system. Please allow 7-10 days for your refund to arrive via US mail.